1. Orders are processed after payment has been received. Information regarding the status of your order shall be sent to the email address provided during registration. The content of your order shall be sent to you by email as soon as the payment confirmation has been received.
2. The processing lead-time of your order depends on the means of payment you have chosen. Usually it does not exceed 24 hours for on-line payments during opening time. Orders shall be completed within 24 hours once the payment is received in our bank accounts or in our intermediate payment account. Orders are treated and processed 7 days a week from 8:00 to 23:00 (GMT+8).
3.We reserve the right to extend the processing delay of an order in the event of external factors beyond our control (e.g. crashes/breakdowns relating to the server, Internet, electricity supply, supplier service, agent handling payment, banks etc.).
4. We also reserve the right to impose additional control of transactions which we consider to be suspicious. This applies mostly to orders placed using on-line credit/debit cards.
5. We guarantee the security of accounts purchased with Takenkey.com – you can modify your password and email. In order to do so, send us an email so we can process your demand as soon as possible.
6. Given the nature of the service, in the case of an order which has already been processed, it is not possible to offer a refund or to cancel an extension. In the case of an order for an account extension, if the account related to the specified ID does not exist, we shall automatically create a new ID. We are not liable for incorrectly entered IDs.
7. If a purchase is cancelled and the order has not already been processed, the customer will be charged for reimbursement. Given our fast treatment of the orders, we advise you to make your request of cancellation as quickly as possible. Otherwise we cannot guarantee that your demand can still be taken into consideration. Reimbursement will be completed within 7 working days.
8. In the event of incomplete payment, we shall process the order once the missing amount is received.
9. All personal data provided during registration will be exclusively used for processing your orders and verifying suspicious transactions.
10. All complaints or remarks on errors on our part should be reported by using the email address provided during registration.
11. We deliver you purely genuine accounts. Once activated, it’s your responsibility to take care of your account. If by any chance your account is hacked or stolen, or you lose control over it, we won't be able to restore, refund or replace it. As per file hosting companies policy we are appoint only to resell premium accounts, "Not For Technical Issues". For that, we request you to contact the concerned file hosting support team.
12. We facilitate as a alternative payment processor for file hosting companies in no way we are associated with them.
Our job is to provide customer with premium access of file hosting companies by providing voucher codes or user id & passwords. We do not have access or authority to provide product related customer support, for which you need to contact respected company.
We cannot be held liable for any actions/activities undertaken by file hosting companies we are 3rd part independent entity with sole intention of providing alternative payment, we are not involved in their day to day activities, being official or authorized resellers by any means does not represent that we the file hosting company's legal representatives. We cannot be held liable for any financial loss or attract legal litigation due to any activities or actions taken by file hosting Company.
It is also understood that a customer must undertake research before purchasing any premium account, as order once processed cannot be refunded, any technical issue or any other issue related with the product has to be addressed by file hosting companies customer care, we can only extend help in payment related issues which a customer makes to us.
File hosting services can change there mode of operation or products or services any time, hence customer should purchase premium memberships only when they accept terms and conditions of respected file hosting companies. Life Time Premium account are premium accounts valid till the company exists.
Sharing/downloading of any copyrighted/pornographic material is offence punishable by law, file hosting account should be used to share or backup personal files.
Refund will not be issued if file hosting company is non operational due to some technical issue or closed due to court or closed by law or any other issue, website inaccessible.